Return policy
The complaint procedure applies only to services provided by the company H44, s.r.o., Horná 44, 974 01 Banská Bystrica, Company ID: 36 053 112, Tax ID: 2020095484, listed in the Commercial Court in Banská Bystrica (hereinafter referred to as the "Operator") via the website www.dobro-dosli.eu other websites that are linked or otherwise connected to it.
Explanation of terms
For the purposes of filing a complaint, certain terms have the following meaning:
"Portal" - an online platform (online space), a catalog that creates the potential for a possible relationship between the Operator, the Advertiser and the User;
“Operator” - is the company H44, s.r.o., Horná 44, 974 01 Banská Bystrica, Slovak Republic, ID: 36053112, Tax ID: 2020095484, listed at the Commercial Court in Banská Bystrica;
“Advertiser” - is any natural or legal person, or their representative, who has registered on the Portal in order to order the advertisement of their services;
“User” - is any natural or legal person to whom the advertisement is intended (registered or unregistered); if the User is a natural person, he must be over 16 years old;
“Advertising” - are mainly online advertising services of promotion, search, evaluation and commenting that the Operator provides to mediate the supply and demand of goods and services between the Participating Parties, additional paid services, as well as other services that the Operator currently provides on the Portal;
“Advertiser and User” - in the following text, they are referred together as ”Participating Parties”;
“Advertiser interface” - web space intended for Advertiser;
“User interface” - web space intended for User;
“SOI” - the competent authority for control of the provision of Advertising services regulated by these conditions and related to them is Slovenská obchodná inšpekcia; SOI Inspectorate for Banská Bystrica county, Dolná 46, 974 01 Banská Bystrica, tel. no. 048/412 49 69, 048/415 18 71, bb@soi.sk.
The Operator is responsible for ensuring that the paid services of the Portal will be provided properly and on time. In the event of the occurrence of problems and defects in the provided paid services, the Operator is obliged to remove them.
The Participating parties (consumer) can, based on his own judgment and opinion, file a written complaint about the quality of the services provided, namely:
- by mail to the address: H44, s.r.o., Horná 44, 974 01 Banská Bystrica, Slovak Republic
- electronically to the address: info@dobro-dosli.eu.
In the complaint, it is necessary to state your name, surname and correspondence address and a specific description of the claimed fact or service. All documents and personal data provided to the Operator are subject to the protection of personal data of clients in accordance with applicable regulations.
We will issue a confirmation of receipt of the complaint in writing without undue delay. The Operator of the Portal is obliged to check every complaint and, if it is justified, he is obliged to take steps aimed at its correction.
The Operator is also obliged to notify the Participating Parties of its position on the subject of the complaint and, if it is deemed relevant, it will inform the Participant without undue delay of the findings and steps to remedy, while processing the complaint without delay, but at the latest within 30 days from the date of delivery of the complaint.
If the one of the Participating Parties, who is a consumer, is not satisfied with the way in which the Operator handled his complaint, or if he believes that the Operator has violated his rights, he has the opportunity to contact the Operator with a request for redress. If the Operator responds negatively to the request for correction or if he does not respond to it within 30 days from the date of its sending, the Participating Parties has the right to turn to the subject of Alternative dispute resolution in order to protect his consumer rights according to Act No. 391/2015 Z.z. on the Alternative resolution of consumer disputes and on the amendment of certain laws as amended (hereinafter referred to as the "Act on the Alternative Resolution of Disputes"). During alternative dispute resolution, the Participating Parties - the consumer cooperates with the entity of Alternative dispute resolution in order to quickly resolve the dispute. A proposal to initiate an alternative dispute resolution can be submitted in the manner specified under § 12 of the Alternative Resolution of Dispute Act. An interested party who is a consumer can also initiate proceedings in the manner indicated below. The subject of alternative dispute resolution is SOI, or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk). The Participating Parties, who is a consumer, is entitled to choose the subject of alternative resolution of consumer disputes to which he will turn. In the case of a cross-border dispute, the Participating Parties - the consumer has the right to contact the European Consumer Center, which will provide him with a delivery address, an electronic address or a telephone contact for the alternative dispute resolution entity that is competent to resolve his dispute.
According to Article 14 of the Regulation of the European Parliament and the Council (EU) No. 524/2013 of 21/05/2013 on the resolution of consumer disputes online, amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, the Participating parties who is a consumer has the right to exercise his rights and claims arising from the contractual relationship (purchase agreement or online services agreement) with the Operator within the framework of alternative online dispute resolution. Online dispute resolution (hereinafter referred to as "RSO") is provided by a platform operated by the European Commission. The Participating parties - consumer is entitled to use the RSO platform in the language of their choice. The RSO platform is accessible online at the website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.
In Banská Bystrica, 27.4.2023.